Refund policy

Refund & Return Policy

Last Updated: September 2026

At GreenForge, we want you to shop with confidence. We are committed to ensuring that you receive products that meet the quality and specifications promised on our website.

60-Day Return Policy

At GreenForge, returns are accepted within 60 days of delivery only if the product meets one or more of the following conditions:

  • Damaged Product: The product arrives damaged or defective.

  • Non-Functional Product: The product does not work as intended.

  • Product Not as Described: The product received differs significantly from the description or specifications provided on our website.

Mandatory Unboxing Video Requirement

A complete unboxing video is MANDATORY for all return and refund requests.

To be eligible for a return or refund, you must provide a clear, uninterrupted unboxing video showing the package as received, the opening of the package, and the product inside.

Please note: Returns and refunds may not be accepted if you cannot provide the required unboxing video as proof of the product's condition upon delivery.

We strongly recommend recording your unboxing video from the moment you begin opening the package. Ensure that the package, product, and any visible damage or defects are clearly shown in the recording.

How to Request a Return or Refund

To initiate a return or refund request, email us at:

care@greenforge.shop

Please include the following details in your email:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product, if applicable

  • The mandatory unboxing video showing the issue, where possible

Our team will review your request and guide you through the next steps.

Refund Process

Once your return request has been reviewed and approved, our team will provide instructions for the return, if applicable.

After the returned product has been received and inspected, the approved refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider.

Important Notes

  • Return requests must be submitted within 60 days of delivery.

  • Returns are accepted only for products that are damaged, not working, or not as described.

  • A valid unboxing video is compulsory for return and refund claims.

  • All return and refund requests are subject to verification and approval by GreenForge.

  • Please contact our support team before sending any product back.

Contact Us

For any questions or assistance regarding returns and refunds, please contact:

Email: care@greenforge.shop

GreenForge — Shop with confidence.